Innovations in service design and its relationship with the improvement of quality and efficiency in the provision of services

Atahualpa Rudas, Cesar Rene

dc.contributor.advisor	Acosta Aguinaga, Andrés Gonzalo
dc.contributor.author	Atahualpa Rudas, Cesar Rene
dc.date.accessioned	2024-09-16T17:42:23Z
dc.date.available	2024-09-16T17:42:23Z
dc.date.issued	2024-05
dc.identifier.uri	https://hdl.handle.net/20.500.12637/461
dc.description.abstract	Explora la relación entre la innovación en el diseño de servicios y la mejora de la calidad y eficiencia del servicio. El objetivo final es mejorar la satisfacción del cliente y crear valor tanto para el proveedor de servicios como para el cliente.	en_US
dc.description.abstract	This study explores the relationship between innovation in service design and the improvement of service quality and efficiency. The ultimate goal is to enhance customer satisfaction and create value for both the service provider and the customer.	en_US
dc.format	application/pdf	en_US
dc.language.iso	eng	en_US
dc.publisher	Universidad de Ciencias y Artes de América Latina	en_US
dc.rights	info:eu-repo/semantics/embargoedAccess	en_US
dc.rights	Atribución-NoComercial-SinDerivadas 3.0 Estados Unidos de América	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.source	Repositorio Institucional - UCAL	en_US
dc.source	Universidad de Ciencias y Artes de América Latina	en_US
dc.subject	Diseño de servicios	en_US
dc.subject	Eficiencia	en_US
dc.subject	Innovación	en_US
dc.subject	Mejora de la calidad del servicio	en_US
dc.subject	Revisión de literatura	en_US
dc.subject	Efficiency	en_US
dc.subject	Innovation	en_US
dc.subject	Literature review	en_US
dc.subject	Service design	en_US
dc.subject	Service quality improvement	en_US
dc.title	Innovations in service design and its relationship with the improvement of quality and efficiency in the provision of services	en_US
dc.type	info:eu-repo/semantics/masterThesis	en_US
thesis.degree.name	Maestro en Diseño	en_US
thesis.degree.grantor	Universidad de Ciencias y Artes de América Latina	en_US
thesis.degree.discipline	Diseño	en_US
dc.subject.ocde	https://purl.org/pe-repo/ocde/ford#6.04.09	en_US
dc.subject.ocde	https://purl.org/pe-repo/ocde/ford#5.02.04	en_US
dc.publisher.country	PE	en_US
renati.author.dni	40043976
renati.advisor.orcid	https://orcid.org/0000-0002-7115-6892	en_US
renati.advisor.cedula	002463118
renati.type	https://purl.org/pe-repo/renati/type#tesis	en_US
renati.level	https://purl.org/pe-repo/renati/level#maestro	en_US
renati.discipline	212996	en_US
renati.juror	Kanashiro Kamimoto, Ada Luisa
renati.juror	Ruidias Rojas, José Adolfo
renati.juror	Gonzales Martinez, Oscar Alberto